Got Questions? We've got answers!
(Even to the ones you didn't know you had!)
Wait! Hold your horses, or in our case, your bobbins. Before you rush off to fire your queries our way, have a gander at our Frequently Asked Questions. It's like a treasure trove of wisdom gathered from queries just like yours!
We've crafted these responses with as much care as our fabrics, so there's a good chance you'll find the answer you're looking for. This way, our nimble team can focus more on packing your orders and less on typing out answers to these common questions. Win-win!
Below, you'll find a list of frquently asked questions. Simply click on the tabs to expand and find the answers. It's as easy as pie - no, make that easier than pie! Consider it your personal guide to the inner workings of Melco, saving you a message and getting you one step closer to your fabulous fabric order. So, dive in!
At Melco, we live by the principle: "If we can make it in Australia, we will." As such, since July 2022, we've adopted local manufacturing for all our knit fabrics. This shift allows us to support the local economy while also ensuring top-notch quality for our customers. In our continuous effort to provide a diverse range of fabrics, we have also introduced a selection of woven fabrics. These fabrics are imported from India, chosen for their exceptional quality and characteristics. While these are not locally made, we assure you that they meet our high standards of sustainability and ethical sourcing. Australia's woven textiles industry has significantly declined, with only a few remaining mills specializing in heavy canvas, police, and fire uniforms. Despite extensive research, we have encountered numerous dead ends in finding local options. This highlights the crucial importance of supporting the textile mills that still exist in Australia. At Melco, we prioritise this support by manufacturing our knit fabrics domestically, which are proudly certified with the Australian Made Campaign. For detailed information on each type of fabric, we encourage you to explore our website. We're excited about this transformation, and we appreciate your support as we continue our journey in local production. It's a commitment we're proud to make, embodying the best of Australian craftsmanship in every thread.
We are dedicated to providing you with a seamless and efficient shopping experience. Due to the swift nature of our order processing, we regret to inform you that once an order is placed, we are unable to make any amendments.
As a small team committed to quality and expediency, our fulfillment process begins almost immediately after your order confirmation. This ensures that we can get your items shipped to you as quickly as possible. Because of this rapid processing, it is not feasible for us to alter an order once it has been confirmed.
We understand that this might cause some inconvenience and we sincerely apologize for any disappointment this may cause. We encourage our customers to review their orders carefully before submission.
For any questions or if you need further assistance, our customer support team is here to help. We are grateful for your understanding and appreciate your support of our business.
We get it, trust is hard-earned. That's why we've made it official. We're a proud licensee of the Australian Made Campaign, meaning our knit fabrics don't just wave the Aussie flag, they're certified by the Australia Made certification. We don't just talk the talk, we walk the walk. But that's not all. We take our commitment to ethical production to heart. Our knit fabrics are not only 100% Australian-made, but we are also fully accredited by Ethical Clothing Australia. So when you choose Melco, you're choosing quality, authenticity, and ethical production all woven together. Just another way we're committed to offering the best to our customers!
Great question! At Melco, we believe in keeping things close to home. This is why we print and heat press our fabrics right here in-house. By overseeing the entire process from start to finish, we can ensure the high-quality, beautifully printed fabrics that our customers have come to expect from us. It's another way we are committed to delivering the best - from our house to yours!
You're in for a treat! We have just released a range of woven fabrics as a printing base for our art printed fabrics!
For in-stock fabric, we'll set your order in motion within two to three business days from the time you place it. During public holidays or promotions, your patience will be much appreciated as we might need a tad longer to pack your order. We hustle from Monday to Friday and take a well-deserved pause on Public Holidays.
For made-to-order fabric (that includes our art printed fabrics), we request a bit more of your patience - around 10 to 12 full working days from the day you place your order to manufacture the fabric. Please note that this is an estimate and during busy periods and sales this timeframe may be extended.
Here's a crucial heads up: if your order contains both made-to-order (art printed fabrics) and standard in-stock plain fabrics, we'll ship your order as a single package when the art fabrics are ready for dispatch. If you're eager to get your standard in-stock fabrics sooner, we recommend placing a separate order. At Melco, we're all about getting you your order as quickly and efficiently as possible, while ensuring the quality and care you expect from us. Your understanding is much appreciated!
Our cozy warehouse is nestled in the heart of the Central Coast NSW in Charmhaven.
While we don't operate a traditional storefront, we do offer a curated retail space within our warehouse. You're warmly invited to visit and discover unique items not featured on our website
Indeed, you can! Click and collect is available for locals who'd prefer to pick up their orders. Please note that pickup times are by appointment only, and we'll reach out to schedule a collection time once your order is ready.
We strive for your absolute satisfaction with every Melco purchase. However, if your order doesn't quite hit the mark, we're here to help.
You're welcome to return your purchase within 14 days from the original purchase date for a refund. Please note that the refund amount will be less the original shipping cost. To be eligible for a return, items must be in new, unworn/unwashed/uncut condition, just as you received them.
Kindly note, the cost of return shipping is your responsibility.
So, before you pull out those scissors, we recommend ordering some of our free fabric samples if you're uncertain about fabric colors or textures. We're confident you'll love our products, but we also understand that sometimes things just don't work out. That's why we make our return process as smooth as our fabrics!
We strive to represent our fabric colors as accurately as possible. However, keep in mind that screen displays can vary, so there might be slight differences in color when you receive your fabric. We do offer the option to order fabric samples on our website here
If you find a fault with your order, don't hesitate to email us within 14 days of receiving your fabric. To be eligible for a return, your item must be unwashed, and in the same condition you received it. Please include your order number and your name in your email, or submit an enquiry via our contact page. Once we receive the fabric, our team will inspect it and follow up with you regarding next steps.
We cap Standard domestic shipping at $12.95. Orders to New Zealand are based on the cubic volume at checkout.
We believe in providing flexible options to cater to everyone's needs. That's why at checkout, we give you two choices for shipping:
Standard Postage - Shipped with the most economical means to your location (Australia Post or Aramex).
EXPRESS Postage - Also through Australia Post, for those who need their items quickly.
But here's a heads up! Selecting "EXPRESS Postage" doesn't mean your order will jump the queue for dispatch or be shipped instantly - we'd need a team of superhumans for that! It simply means that once dispatched, your order will travel through the Express Post network of Australia Post, which is generally faster than Standard Post. We wish we could bend time, but until then, we appreciate your understanding!
We totally understand the appeal of combining shipping. However, we're a compact but mighty team here at Melco and, to ensure we maintain our efficiency and service quality, we unfortunately can't combine shipping when multiple orders are placed.
We appreciate your understanding and promise to continue striving to provide you with the best service possible, even if we can't bundle your orders together. Your support means the world to us and we thank you for being a part of the Melco family!
At Melco, we take pride in the quality of our fabrics. All of our knit fabrics are milled and made in Australia and are certified with the Australian Made Campaign. We are also certified with Ethical Clothing Australia. Our pricing reflects the quality and ethical standards we uphold. We're not aiming to be the cheapest, but rather, we focus on sustainability and ethically produced products.
We understand the needs of small businesses as a large majority of our customer base are small businesses. We take that into consideration with our pricing and we are comparable with other suppliers.
Wholesale Solid Colour Knit Fabrics: We do offer wholesale pricing for orders over 30m of the same fabric base for solid colours. If you're interested in this, please send a draft email to email@example.com and we can provide you with more detailed information.
Wholesale Art Print Fabrics: Our art print fabrics hold a special place in our collection. Due to the extensive manufacturing process required for these fabrics, as well as the royalties we provide to our talented artists, the conditions for wholesale pricing are a bit different.
For our art print fabrics, we require a minimum order of 50m per fabric base and a minimum of 10m per design, to qualify for wholesale prices. If you're interested in this, please send a draft email to firstname.lastname@example.org and we can provide you with more detailed information.
Wholesale Custom Print Files: The process for custom print files is the same as for our art print fabrics, with a minimum order of 50m per fabric base and a minimum of 10m per design. The key difference is that there's a bit more wiggle room for the discount we can offer since we don't have to pay artist royalties. If you're interested in wholesale pricing for custom print files, please send us a draft order of what you're looking for and a sample of the file so we can work on a quote. Please send it to email@example.com.
If these quantities are more than what you require you may be interested in joining our Fab Perks program. Designed with our valued customers in mind, the Fab Perks program allows you to earn reward points, leading to discounts and special offers. It's our way of ensuring that our loyal customers receive the best value and exclusive benefits.
At Melco Fabrics, we pride ourselves on offering exceptional quality and service. To maintain our high standards, we have a standard process for submitting custom print files. We recommend using our user-friendly file submission method available on our website, which ensures a smooth experience for both you and us. However, we understand that occasionally, customers may choose to submit their custom print files via email. A $40 administrative fee applies to help us cover the additional time and resources required for processing email submissions, which deviate from our standard production process.