Contact Us.... but first...
Got Questions? We've got answers!
(Even to the ones you didn't know you had!)
Wait! Hold your horses, or in our case, your bobbins. Before you rush off to fire your queries our way, have a gander at our Frequently Asked Questions. It's like a treasure trove of wisdom gathered from queries just like yours!
We've crafted these responses with as much care as our fabrics, so there's a good chance you'll find the answer you're looking for. This way, our nimble team can focus more on packing your orders and less on typing out answers to these common questions. Win-win!
At Melco, we live by the principle: "If we can make it in Australia, we will." As such, since July 2022, we've adopted local manufacturing for all our knit fabrics. This shift allows us to support the local economy while also ensuring top-notch quality for our customers. As our imported inventory gradually runs out, we're steadily replacing it with our homegrown, Aussie-made fabric. For detailed information on each type of fabric, we encourage you to explore our website. We're excited about this transformation, and we appreciate your support as we continue our journey in local production. It's a commitment we're proud to make, embodying the best of Australian craftsmanship in every thread.
We get it, trust is hard-earned. That's why we've made it official. We're a proud licensee of the Australian Made Campaign, meaning our knit fabrics don't just wave the Aussie flag, they're certified by the Australia Made certification. We don't just talk the talk, we walk the walk. But that's not all. We take our commitment to ethical production to heart. Melco Fabrics is not only 100% Australian-made, but we are also fully accredited by Ethical Clothing Australia. So when you choose Melco, you're choosing quality, authenticity, and ethical production all woven together. Just another way we're committed to offering the best to our customers!
Great question! At Melco, we believe in keeping things close to home. This is why we print and heat press our fabrics right here in-house. By overseeing the entire process from start to finish, we can ensure the high-quality, beautifully printed fabrics that our customers have come to expect from us. It's another way we are committed to delivering the best - from our house to yours!
You're in for a treat! Come Spring 2023, we'll be launching an impressive range of woven fabrics. So, buckle up, it's going to be an exciting ride!
For in-stock fabric, we'll set your order in motion within two to three business days from the time you place it. During public holidays or promotions, your patience will be much appreciated as we might need a tad longer to pack your order. We hustle from Monday to Friday and take a well-deserved pause on Public Holidays.
For made-to-order fabric (that includes our art printed fabrics), we request a bit more of your patience - around 7 to 10 full working days from the day you place your order to manufacture the fabric.
Here's a crucial heads up: if your order contains both made-to-order (art printed fabrics) and standard in-stock plain fabrics, we'll ship your order as a single package when the art fabrics are ready for dispatch. If you're eager to get your standard in-stock fabrics sooner, we recommend placing a separate order. At Melco, we're all about getting you your order as quickly and efficiently as possible, while ensuring the quality and care you expect from us. Your understanding is much appreciated!
Our cozy warehouse is nestled in the heart of the Central Coast NSW in Charmhaven.
Currently, our shopping experience is exclusively online as our facilities aren't quite set up for in-person visits. But don't worry, our virtual aisles are always open!
Indeed, you can! Click and collect is available for locals who'd prefer to pick up their orders. Please note that pickup times are by appointment only, and we'll reach out to schedule a collection time once your order is ready.
We believe in providing flexible options to cater to everyone's needs. That's why at checkout, we give you two choices for shipping:
Standard Postage - Available via Australia Post for a reliable delivery option.
EXPRESS Postage - Also through Australia Post, for those who need their items dispatched at a quicker rate.
But here's a heads up! Selecting "EXPRESS Postage" doesn't mean your order will jump the queue for dispatch or be shipped instantly - we'd need a team of superhumans for that! It simply means that once dispatched, your order will travel through the Express Post network of Australia Post, which is generally faster than Standard Post. We wish we could bend time, but until then, we appreciate your understanding!
We strive for your absolute satisfaction with every Melco purchase. However, if your order doesn't quite hit the mark, we're here to help.
You're welcome to return your purchase within 14 days from the original purchase date for a refund. Please note that the refund amount will be less the original shipping cost. To be eligible for a return, items must be in new, unworn/unwashed/uncut condition, just as you received them.
Kindly note, the cost of return shipping is your responsibility.
So, before you pull out those scissors, we recommend ordering some of our free fabric samples if you're uncertain about fabric colors or textures. We're confident you'll love our products, but we also understand that sometimes things just don't work out. That's why we make our return process as smooth as our fabrics!
We strive to represent our fabric colours as accurately as possible. However, keep in mind that screen displays can vary, so there might be slight differences in color when you receive your fabric. We do offer the option to order fabric samples on our website here
If you find a fault with your order, don't hesitate to email us within 14 days of receiving your fabric. To be eligible for a return, your item must be unwashed, and in the same condition you received it. Please include your order number and your name in your email, or submit an enquiry via our contact page. Once we receive the fabric, our team will inspect it and follow up with you regarding next steps.
We take great care to inspect the fabric before dispatch to ensure its quality. However, it is the customer's responsibility to examine the fabric upon receipt and prior to washing or starting any sewing projects. This allows you to identify any faults, damages, or discrepancies in the fabric.
In order to be eligible for a return or exchange, the fabric must be in its original condition, meaning it has not been washed, cut, or altered in any way. It should be unwashed and free from any stains or odors. Without any portions removed or used in a sewing project.
If you discover a fault with the fabric after receiving it, it is crucial to notify us promptly, providing details and relevant photographs if possible. For precise information regarding returns and fabric faults, please contact our customer support team.
We totally understand the appeal of combining shipping. However, we're a compact but mighty team here at Melco and, to ensure we maintain our efficiency and service quality, we unfortunately can't combine shipping when multiple orders are placed.
We appreciate your understanding and promise to continue striving to provide you with the best service possible, even if we can't bundle your orders together. Your support means the world to us and we thank you for being a part of the Melco family!